Financial Policy
Refund Policy
Fair and transparent guidelines for refunds on Threads-Boost subscriptions
Last Updated: November 3, 2025
Effective Date: November 3, 2025
Introduction
At Threads-Boost, we want you to be completely satisfied with our social media analytics platform. This Refund Policy outlines our guidelines for refunds on our subscription-based services designed for Meta's Threads.
If you're not satisfied with our service, we're here to help make things right.
1. Eligibility for Refunds
1.1 14-Day Money-Back Guarantee
- New Customers: All first-time paid subscriptions are eligible for a full refund within 14 days of your initial payment
- Coverage: Applies to Creator ($6-8/month), Professional ($16-20/month), and Business ($39-49/month) tiers
- Conditions: You must not have previously received a refund for the same subscription tier
- Proof of Use: We may ask for feedback to help improve our service
1.2 Subscription Renewal Refunds
- Annual Subscriptions: Eligible for pro-rated refund within 7 days of renewal charge
- Monthly Subscriptions: Eligible for full refund within 3 days of renewal charge
- Service Interruption: Refunds available for significant service downtime exceeding 24 hours
1.3 Technical Issues Refunds
- Platform Failures: If our service fails to function due to technical issues on our end for extended periods
- API Dependencies: Refunds considered if Meta's Threads API changes prevent core features from working
- Account Issues: Refunds available if you cannot access your account due to our technical problems
2. Non-refundable Items and Services
2.1 Always Non-refundable
- Free Trial Period: Services used during the 14-day free trial
- Setup Fees: One-time setup or onboarding fees, if applicable
- Add-on Services: Premium support, custom integrations, or consulting services
- Third-Party Costs: Any fees charged by external payment processors or platforms
2.2 Condition-Based Non-refundable
- Service Usage: Partial months of service already consumed (except during money-back guarantee period)
- Account Violations: Suspensions due to violations of our Terms of Service
- Data Export: Fees for custom data export or report generation already completed
- Team Features: Additional user seats on Business tier that have been active
2.3 Subscription Management
- Cancellation: No refunds for unused time if you cancel mid-month (except during guarantee period)
- Downgrades: No pro-rated refunds when downgrading to a lower tier
- Feature Non-Use: Refunds not provided for unused features or lack of engagement
3. How to Request a Refund
3.1 Required Information
To request a refund, please provide:
- Account Email: The email address associated with your Threads-Boost account
- Subscription Details: Your current plan (Creator, Professional, or Business)
- Request Reason: Brief explanation of why you're requesting a refund
- Request Date: When you're submitting the refund request
- Contact Information: Best way to reach you if we need follow-up information
3.2 Submission Methods
Email (Preferred)
- • Send your request to: refunds@threads-boost.online
- • Subject line: "Refund Request - [Your Account Email]"
- • Response time: Within 24-48 hours
In-App Request
- • Log into your Threads-Boost account
- • Navigate to Account Settings → Billing → Refund Request
- • Fill out the refund request form
- • Receive confirmation email within 1 hour
3.3 Supporting Information
- Technical Issues: Screenshots or descriptions of problems encountered
- Service Downtime: Dates and times when service was unavailable
- Billing Errors: Receipts or transaction IDs showing incorrect charges
- Feature Requests: Optional feedback on how we could improve our service
4. Processing Time and Method
4.1 Processing Timeline
Standard Requests
5-7 business days from approval
Complex Cases
10-14 business days (may require additional investigation)
Initial Response
Within 24-48 hours of receiving your request
Status Updates
We'll keep you informed of any delays or additional requirements
4.2 Refund Methods
Original Payment Method:
- • Credit/Debit Cards: Refunded to the original card used for payment
- • Digital Wallets: Refunded to the same wallet (PayPal, Apple Pay, etc.)
- • Bank Transfers: Returned to the original bank account
Processing Times by Method:
- • Credit Cards: 5-7 business days to appear on your statement
- • Digital Wallets: 3-5 business days
- • Bank Transfers: 7-10 business days
4.3 Confirmation
- Email Notification: You'll receive a confirmation when your refund is processed
- Transaction ID: Include refund transaction ID for your records
- Account Status: Your account will be downgraded to the Free tier after refund
- Data Retention: Your data will be available for 30 days post-refund for export
5. Contact for Refund Support
5.1 Direct Refund Inquiries
Refund Department
refunds@threads-boost.online
Response Time: 24-48 hours | Monday-Friday, 9 AM - 6 PM EST
Priority Support (Business Tier)
business-support@threads-boost.online
Response Time: 12-24 hours | Phone Available Upon Request
5.2 General Customer Support
Support Team
support@threads-boost.online
Live Chat Available In-App During Business Hours
5.3 Escalation Process
Unresolved Issues:
- 1. Contact refunds@threads-boost.online
- 2. If unresolved within 5 business days, escalate to management@threads-boost.online
- 3. Final escalation to customer-advocate@threads-boost.online
Formal Complaints:
- • Email: legal@threads-boost.online
- • Response: Formal response within 10 business days
6. Special Circumstances
6.1 Service Discontinuation
- Platform Shutdown: Full pro-rated refund if Threads-Boost discontinues service
- Feature Removal: Refund consideration if core features are permanently removed
- Price Changes: No refunds for price changes, but you can cancel anytime
6.2 Account Compromise
- Security Issues: Refunds available if your account is compromised due to our security failures
- Unauthorized Charges: Full refund for any unauthorized charges to your account
- Data Breach: Appropriate refunds if your data is compromised due to our negligence
6.3 Exception Handling
- Goodwill Refunds: We may offer refunds outside our policy in exceptional circumstances
- Customer Loyalty: Long-term customers may receive additional consideration
- Community Members: Active community contributors may receive special handling
7. Policy Updates
7.1 Changes to This Policy
- Notification: Email notice for significant policy changes
- Effective Date: Changes take effect 30 days after notification
- Grandfathering: Existing requests processed under the policy in effect when submitted
7.2 Your Responsibility
- Stay Informed: Keep your contact information current to receive policy updates
- Review Regularly: Check this policy periodically for any changes
- Ask Questions: Contact us if anything in this policy is unclear
Questions About This Policy?
If you have any questions about our Refund Policy or need help with a refund request, please don't hesitate to contact us:
Refund Team
refunds@threads-boost.online
General Support
support@threads-boost.online
Urgent Issues
Call our support line
Our Commitment: We're committed to providing excellent service and fair refund policies. If you're not satisfied with Threads-Boost, we want to make it right.
This policy is designed to be fair and transparent while protecting both our customers and our business. We believe in building long-term relationships with content creators and businesses who trust us with their Threads analytics needs.